Returns & Exchanges

At ONE, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel in original condition. Whether the fit isn't right or you've changed your mind, our team is here to ensure your exchange or refund is handled with ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Ship Your Return

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.